Terms & Conditions

All products shown on our website should be in stock and available for immediate dispatch. However we cannot guarantee that a particular product is no longer available if there is a sudden run on demand. Many of our products are supplied from smaller suppliers, a lot of which are out with the United Kingdom, which means it can be difficult to repurchase products quickly. If the product you require is out of stock or there will be a delay in you getting it, you will be informed immediately. For the reason stated above, it's important for yourself to understand that a request to purchase a product is legally an offer to buy, and the contract to buy is not concluded until we have sent you email confirmation regarding the orders acceptance and the date in which the purchased item/s will be dispatched.

Items Lost in post

If an item should get lost in the post or a customer has highlighted to us that an order of theirs has not been received within the estimated time, a refund or exchange will only be given if the royal mail accepts the status of the parcel as missing. An investigation will take place by the royal mail which will take up to 30 days.

Product Quality

We have taken a lot of time ensuring the products on our website have been described correctly and the photos are of good color quality and clear. However as most of our products are made from natural materials, some slight variations may occur, particularly in color.

If you feel the website descriptions or photos were inaccurate and you are dissatisfied with your purchase, Please contact us immediately either via our website or at our customer service address, both of which are given below.

Dispatch

When you have purchased the product you will then receive an email with details of the date the product will be mailed to you. Normally this will be within a maximum of one working day from receipt of purchase, though this may be extended over Bank Holidays and Christmas and New Year periods.

Orders placed by phone will receive a response and confirmation via the phone.

All items will be insured against damage or loss during posting.

Data Protection

We comply with all aspects of the data protection act of 1984 and the new act of 1998 and are as such registered with the data protection commissioner.

We do not disclose details of our customers to any third party.

Returns

Should you feel that you are unhappy with your purchase and wish to return it then let us know within seven working days of receipt.

Christmas gift purchase can however be returned up to 5th January.

The purchase must be returned in its original packaging and undamaged, along with the original receipt. Proof of posting should always be obtained from the post office and retained.

If the goods are being returned because they were damaged we will where possible supply a replacement. Otherwise on receipt of the returned item and our confirmation that the return has met the conditions in this paragraph we will refund the money in the manner of which we received it.

Please note that we do not refund the return postage cost, customers wishing to return items must do so at their own cost.

However due to hygiene rules we cannot accept return of earrings.

Any returns after seven working days of receipt will ONLY be eligible for a replacement, exchange or store credit, at the management's discretion.

Faulty Items

If you feel your purchase is faulty please return with copy of proof of purchase and full description of the fault, along with your details so that we may contact you after inspection of your goods.

Size Conversion Chart

Clothes

	XS	S	M	L	XL
UK	8	10	12	14	16
US	4	6	8	10	12
France	36	38	40	42	44
Italy	40	42	44	46	48
Japan	7	9	11	13	15
Denmark	34	36	38	40	42
Australia	8	10	12	14	16

Shoes

UK	2	3	4	4.5	5	5.5	6	6.5	7	8
Continental	35	36	37	37.5	38	38.5	39	39.5	40	41
US, Canada & Australia	4.5	5.5	6.5	7	7.5	8	8.5	9	9.5	10.5
Japan	21.5	22.5	23	23.5	24	24	24.5	25	25.5	26.5