Delivery & Returns

General Delivery Information

 

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name appears as it is written on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

We aim to dispatch orders that are received by 2pm on the same working day (Monday-Friday). Orders that are received after 2pm will be dispatched on the next working day (Monday-Friday). Orders received after 2pm on a Friday will be dispatched on the next available working day. Please be aware that UK public & bank holiday are not classed as working days.

We will always try to merge your order into one package. However, on occasions, your order may be split into separate packages.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is delivered then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient.

 

UK DELIVERY

 

UK Residents - Free UK delivery on all orders (Royal Mail Tracked 48 Service)

 

Royal Mail Tracked 24 delivery - £3.95  

 

Please be aware that tracked 48 & 24 services are estimates not guarantees. 

 

Royal Mail Special next day delivery - £4.95 (Not being offered at present time due to Royal Mail COVID restrictions)

 

Local Store Click & Collect – Aberdeen, Scotland only (Suspended during Tier 4 COVID Restrictions)

Currently we are offering a £5 voucher when you choose our Click & Collect option. Simply select this as your delivery method at the checkout and pick up your order from our Thistle Street store (you will receive an email when your order is ready for collection). Enclosed in your order will be a £5 voucher for you to spend in-store or online on your next purchase. The voucher must be redeemed within 6 weeks of purchase and is only valid on full priced items. The voucher is not valid with any other voucher or promotion.

 

International Delivery

 

Europe – International Tracked or International Signed or International Tracked & Signed (Country Dependent) - £9.95

 

Rest of the world - International Tracked or International Signed or International Tracked & Signed (Country Dependent) - £14.95 

 

Country

Delivery Cost

Estimated Delivery Time

Extra Customs Charges

UK VAT at checkout

Europe

£9.95

5 - 7 days*

Yes

0%

Rest of the World

£14.95

7 – 10 days*

Yes

0%

*While COVID-19 continues to be a global pandemic, delivery times mentioned above are likely to be a best case scenario and delays are likely. Our international orders have been averaging at around 50% longer to arrive.  

 

For international customers (including European customers from 1st January 2021) please be aware no VAT will be charged at checkout but that extra charges can/may occur which could include local VAT & Import Duties etc. for the delivery country (where applicable). These will not be shown on your order or invoice as they would be administered by your local postal courier or equivalent. Each country provides a monetary amount limit in which goods can freely enter the country, exceeding this limit will likely trigger pay local taxation to import the goods. Please consult your local government importation rulings for more full information.

All import/Tax implications are the customer’s responsibility, failure to pay importation charges that lead to goods being stuck in customs and therefore not being returned to us within 45 days of purchase shall not be accepted for a return/refund. At this point it would be the customer’s responsibility to collect the goods for re-delivery.

If you have any questions regarding international delivery or potential customs charges, please contact chat@something-for-me.co.uk or create a livechat ticket and someone will respond as soon as possible.

 

  SECURITY AND LIABILITY

 

Our couriers ensure that your goods are correctly delivered/signed for thus ensuring that your parcel is in safe hands. Something-For-Me does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is delivered/signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient.

Late / Lost Goods Procedure

Please be aware that once the parcel is handed over to Royal Mail for delivery, we must follow their rules and procedures for items not delivered on-time. We therefore must follow Royal Mail’s procedure prior to any refunds being issued. Late / lost deliveries are extremely rare by Royal Mail but can occur. Please see timescales that must be adhered too before Royal Mail will investigate any non-delivered orders:

Type of Delivery

Timeframe before investigation can be started

All UK deliveries

7 full days from date of dispatch

All International Deliveries

30 full dates from date of dispatch

Following the above timeframe, an investigation by Royal Mail & if applicable its international partners will be conducted, this is generally completed within a few days for UK enquiries and a week for international enquiries. Royal Mail will at this point either be able to advise on when delivery will occur or if a compensation claim should be made. Claims take up to 30 days for UK customers and up to 90 days for international customers although this is usually much quicker. Upon a successful claim being awarded, a refund can be issued.

Returns information

21 DAY RETURN POLICY

 

Something-For-Me are happy to exchange or refund your purchase within 21 days of delivery, for Click & Collect orders the 21 days starts after you have received your order confirmation email. If you are returning your goods for a refund, it will be credited to the original payment card. Return postage is at customer’s expense and responsibility; please always ensure goods have a compensation/insurance that will cover the paid value in event of loss or damage by the returning courier.

 

Unwanted goods must be returned in a fully resalable condition and any tags / shoe boxes must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

Exchanges and refunds are usually processed on the day of their return by please allow up to 3 working days during busy periods. You will be notified via email of your refund being processed and those funds should appear back on your original payment method within 3-5 working days.

 

Additional Information for International returns:

International returns must be posted back within 21 days of dispatch or 10 days from arrival, whichever is later. For all international returns please clearly & noticeably write “Returned Goods” on your return packaging, this should avoid additional customs / duties to be charged on its return to the UK, should you fail to write “Returned Goods” on your packaging and we are charged customs & duties on its arrival back to the UK, we reserve the right to deduct any non-reclaimable duties & tax from your refund.

Order Cancellation

 

In the event you need to cancel your order, please inform us via email at sales@something-for-me.co.uk or call us on +44 (0) 1224 641388. You will receive an email confirming your cancellation should we manage to cancel your order prior to posting. Please be aware that if the order has been collected by Royal Mail then it is impossible to stop its delivery due to UK postal law. In this case, you need to follow our regular return procedure and a refund will be issued upon the goods arrival back to our store.  

 

 

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